Sequencing Only: Frequently Asked Questions
Can I submit custom primers with my samples?
Yes, if necessary. The amount will vary depending on the platform used, but typically 20uL of 100uM primer is sufficient.
I do not need a lot of data, can I order part of a lane?
No, we do not sell partial lanes. We recommend either choosing another platform that generates less reads or waiting until you have more samples to submit.
When will I receive my data?
Our typical turnaround time is 4 weeks from submission to data being ready for download. This time may be shorter or longer depending on our current workload.
In what format will I receive my data?
Raw run data will be converted to .fastq format, then put on our server for you to download.